Server and Desktop Monitoring 

Photo by 4X-image/iStock / Getty Images

Preferred Server Care

  • Hardware & software audits
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Update definitions for Antivirus
  • Remote restart of services and low disk space clean-up by the NOC
  • Automated patching with flexible installation schedule and optional reboot
  • Resolve Windows patch failures and reboot based on patch schedule you set
  • Full remote problem resolution by NOC 

Elite Server Care

  • Preferred Server Care
  • Proactive rebooting of servers (when they go offline) using Lights Out  Management
  • AD Group Policy Troubleshooting  
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation
  • AV scans and remediation for infections
  • Free Network Availability Monitoring
Photo by peshkov/iStock / Getty Images

Total Desktop Care

  • Hardware & software audits
  • Performance & Preventive Maintenance Reports
  • LogMeIn Pro Remote Control
  • Delay for NOC Testing
  • Antivirus Management
  • Web-based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management
  • Client Communicator with Self-Help Center
  • Webroot Antivirus License

Help Desk

  • Total Desktop Care
  • US-based Client Help Desk
  • 24/7 help desk support
  • Windows, Mac & Mobile Support
  • Virus & Malware Removal
  • Software Installations